Return & Refund Policy

At Efflore, every corporate gifting order is carefully curated and customized according to the client’s requirements. Since most of our products are made-to-order, personalized, or branded, returns and refunds are limited.

Customized products, bulk orders, logo-branded items, personalized hampers, printed merchandise, and made-to-order gifts are non-returnable and non-refundable once the order has been confirmed and production has started.

Orders may be cancelled only before production begins. Any cancellation request must be submitted in writing. If materials, products, artwork, or customization work has already been arranged or started, applicable charges may be deducted from the refund amount.

Refunds or replacements may be considered only if the delivered products are damaged, defective, incorrect, or materially different from the approved order specifications.

Customers must report any damaged, defective, or incorrect product within 24 hours of delivery. Clear photographs or videos of the outer packaging, shipping label, and affected products must be shared with Efflore for verification.

Once the claim is reviewed and approved, Efflore may offer a replacement, credit note, partial refund, or full refund, depending on the nature of the issue and product availability.

Refunds, where applicable, will be processed through the original payment method or another mutually agreed method within 7–14 business days after approval.

Efflore is not responsible for damage caused after delivery, improper storage, mishandling, incorrect usage, or delays caused by courier partners or circumstances beyond our control.

For return, refund, or replacement-related queries, please contact Efflore through the contact details available on our website.